Five Benefits of Collaboration Between Enterprise Architecture & ITSM
EA and ITSM are sometimes considered “either, or”. But together, they can create a more seamless experience. Below are just a few of the benefits of using ITSM and EA together.
1: Reduction in Redundancy of Tasks
One of the inherent benefits of ITSM is that it reduces redundant tasks, especially when used in concert with self-service technology. Similarly, the goal of EA is to map and streamline seemingly unrelated tasks and departmental functions and make other team members more aware of the function of your unit. It only stands to reason that by connecting the two, you can eliminate some of the redundancies while still delivering service efficiently.
2: Cross-Training Promotes Morale
If you want to get employees excited about work, let them out of their respective boxes. By that, I mean that cross-training with the use of EA and ITSM to facilitate this can help create a collaborative environment and provide employees more room to grow into the roles they want to explore.
3: Enhanced Agility
It sounds counter-intuitive to suggest that a framework can enhance the pursuit of the agile methodology. However, disciplined EA in conjunction with ITSM enables agile teams to focus on value creation. Further, the clarity and collaboration afforded by ITSM and EA allows for team members to help one another more easily, which can be helpful in the pursuit of agile service delivery.
4: Better Planning for Valuable Outcomes
The bigger question of why cloud-based ITSM and EA can work together boils down to one thing: better business alignment. Combined, these technologies and methodologies can help IT managers better plan investments in future IT projects. Further, the combination helps to create a cycle that helps drive tactics for the IT department. EA shows the strategy while ITSM becomes the system of record for the strategy’s execution, which means that IT managers have a better idea of the bigger picture.
5: Optimized Costs
The combination of Enterprise Architecture and ITSM will result in greater visibility across the IT department. This can result in optimized costs. Consider the impact on duplication efforts, the reduction of ambiguity among the enterprise, and the increase in employee satisfaction – this all adds up to cost optimization. Less turnover because of a better employee experience is also a major cost-saver, not to mention the ability to better plan IT initiatives which can reduce waste.
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Reference: https://www.easyvista.com/