Customer Relationship Management (CRM)
TRAINING OPTIONS.
PHYSICAL CLASSROOM LEARNING ₦70,000.
3 days of intensive training.
Use of CRM software included
Make your customers a roaring fan
CRM systems are used by thousands of businesses worldwide
Prepare for roles in sales and marketing
CRMs allow you to improve the efficiency of vital business processes
Multiple employees across departments can collaborate easily
Collect and analyze some of the most valuable business data
Certificate of completion
ONLINE INSTRUCTOR-LED LEARNING ₦70,000.
Everything in Self-Paced Learning, plus
An instructor-led online training class over Google Meet.
One to one mentorship for doubt resolution
Use of CRM software included
Lifetime Access to the recordings of each session.
24x7 learner assistance and support
3 Days of intensive training.
Certificate of completion.
Certificate of completion from Exemplar Global.
| Month | Weekday Start | Weekday Finish | Weekend Start | Weekend Finish |
|---|---|---|---|---|
| August | 19th Aug | 21st Aug | 17th Aug | 31st Aug |
| September | 16th Sep | 18th Sep | 14th Sep | 28th Sep |
| October | 21st Oct | 23rd Oct | 19th Oct | 2nd Nov |
| November | 18th Nov | 20th Nov | 16th Nov | 30th Nov |
| December | 16th Dec | 18th Dec | 14th Dec | 28th Dec |
FAQs
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What CRM is and who it serves
Checklist for success
Requirement driven product selection
Considerations in tool selection
Strategies for customer retention
Building the future
Homegrown vs. application service provider
The development team
Evaluating and reviewing your program
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Customer Relationship executives
Customer Service officers
Managers
Human Resource Personnel
Sales personnel
Any one willing to enhance or launch their career in CRM
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Weekend and weekday classes available.
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Weekdays: 10:00am - 05:00pm (1 Hour Lunch/PM Documentary Break)
Weekend: Saturday 10:00am – 05:00pm; Sunday 1pm – 06:00pm
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Lagos Training Centers
Lagos Mainland: 27 Moronfolu Street, Close to Unilag, Akoka, Yaba, Lagos
Lagos Island: 7 Brook Street, beside Campbell hotel, by Freedom Park, Lagos Island.
Port Harcourt Training Center: 21 Oil Field Guest House Close, off School Road by MTN Junction Elelenwo.
Abuja Training Center: House 67 Block 1A Kano street Area 1, Garki Abuja FCT. After Shehu Shagari mosque.
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The training pack contains CRM Software Training slides Stundent's workbook Certificate Tea and Snacks during the course
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Module 1
The terms and benefits of CRM on a company’s bottom line
Analyze the different components of a CRM plan
Develop a checklist for readiness and success in CRM
Describe how CRM creates value for organizations and customers
Consider developmental roles that have the greatest impact on CRM
Installation and use of CRM+ software.
Module 2
The Customer Service/Sales Profile
Managing Initial or Stand-Alone Transactions
Managing for Repeat Business
Managing for Customer Advocacy
Managing and Sharing Customer Data
Managing Customer Information—Databases
Managing Relationships Through Conflict
Module 3 Mock Exam and Certification
Relationship selling
The Customer Service/Sales Profile
Managing Initial or Stand-Alone Transactions
Consider developmental roles that have the greatest impact on CRM
Installation and use of CRM+ software.
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What Certification do I get after the Training.
After successful completion of the training, you will be awarded the course completion certificate.
How do you guard against Covid 19 in your physical classes?
We have constant supply of hand sanitizers and running water at every part of our facility. We have limited the maximum number of persons per class to 4 at every time. They must also seat on different desks that are 3 meters apart. Our trainers also do not make physical contact during the training. Participants may also be required to wear face mask if the need arises.
Do you provide assistance for the exam application process?
Yes, we do provide assistance for the exam application process. We can help you register and schedule for the exam.
Is exam fee included in the course fee?
No. The exam fee is not included in the course fee.
I want to know more about the training program. Whom do I contact?
You can join our live chat or call 08091592389. Whatsapp 08091592389
Registration Procedures
Pay the Training fee before the training start date.
Upon confirmation of your payment, an electronic receipt will be sent to your mail.
Commence your training on your training start date.
Payment can be made via our website on the Register page or through Bank deposit/transfer.
Account Name: Ciel Academy International Ltd.
UBA Acc Number: 1024828539
Payment Disclaimer
Please do not make payment to any other account other than the account details above. Alternatively, you can pay using the payment link below.
Call 08091592389 to confirm your payments.
